COMPLAINTS
Our commitment to resolving concerns
Portsea Wealth is committed to providing a high standard of service. However, we recognise that on occasions concerns may arise. If you are dissatisfied with any aspect of our service, we encourage you to let us know as soon as possible so that we can address the matter promptly and fairly.
How to raise a complaint
If you wish to make a complaint, please contact us using one of the methods below. We treat all complaints seriously and will acknowledge and investigate them in line with our internal complaints procedure.
Email: hello@portseawealth.com
Post:
Portsea Wealth LLP
c/o Farrow Accounting & Tax Limited
Unit T13 Tideway Yard
125 Mortlake High Street
London
SW14 8SN
Please include sufficient information to allow us to understand the nature of your concern and respond appropriately.
What happens next
We will acknowledge receipt of your complaint promptly and aim to resolve it as quickly and fairly as possible. Where appropriate, we will provide a clear explanation of our findings and any steps we intend to take.
The Financial Ombudsman Service
If you are not satisfied with our response, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS), an independent body set up to resolve disputes between financial services firms and their customers.
Further information about the Financial Ombudsman Service can be found at:
Further information
A full copy of our complaints handling procedure is available on request.